Política de reembolso
Return Policy
Returns & Exchanges
We accept returns or exchanges within 14 days of delivery.
For defective or damaged items, we will cover the return shipping cost.
For all other returns, customers are responsible for the return shipping fee.
Items must be in original condition and packaging.
Return Process
To initiate a return or exchange, please contact our customer service team at support@inswan.com to obtain a return authorization number.
- Return shipping costs: Customers are responsible for return shipping costs unless the item is defective or damaged.
- Packaging requirements: The item must be returned in its original packaging to qualify for a refund or exchange.
Refunds
Once we receive your returned item, we will inspect it to ensure it meets our return policy requirements.
- If the return is approved, we will issue a full refund to your original payment method within 30 business days.
- Deductions: The final refunded amount may be subject to handling and processing fees, which will be deducted from the total refund.
For any further inquiries, please contact us at support@inswan.com